Prepayment programs can be a great way to improve collections while simultaneously boosting the customer experience, but that vision hasn't always been realized. Utilities have tried these programs before with mixed success; some of the programs haven't been well thought out, but also the solutions were based upon outdated concepts. Now, AMI completely changes the game, providing a much better approach for solution orchestration that ushers in simplification and much better transparency and consistent user experience for both internal and external users. Paired with a world-class customer self-service portal like SEW's SCM, you've got a solid foundation to launch a winning customer experience.
Speakers:
Chris Bui and Jag Chandrasekharan